Resume

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• Location: Western New York
• Email: [email protected]
• LinkedIn: linkedin.com/in/jaredpeeler

Skills

• Technical Writing: API documentation, user guides, SOPs, release notes, UX copy
• Content Strategy: Information architecture, style guides, docs-as-code workflows
• Core Competencies: Visual communication, audience analysis, accessibility, structured authoring
• Documentation Platforms: MadCap Flare, MkDocs, Jekyll, Readme.io, Zendesk
• Development Tools: Git, Visual Studio Code, Azure DevOps, GitHub
• Web Technologies: HTML, CSS, JavaScript, YAML/JSON
• Design & Multimedia: Adobe Creative Suite, Figma, Snagit
• API Documentation: OpenAPI/Swagger, REST APIs
• Analytics & Testing: Pendo, Google Analytics, Doc Detective

Experience

• Documentation Manager

  Waste Harmonics Keter - Victor, NY On-site

  Enterprise Waste Management Solutions Provider | October 2023 - Present

  • Built comprehensive internal knowledge base using MkDocs and Azure Static Web Apps
  • Established automated testing workflows for content validation and screenshot updates
  • Created and maintained company-wide documentation standards and templates
  • Collaborated with department heads to document and optimize cross-functional workflows

• UX/Technical Writer

  Eventus - Ogden, UT Remote

  Financial Market Surveillance Platform | November 2021 - October 2023

  • Designed and launched comprehensive Zendesk Help Center, measurably reducing support ticket resolution time
  • Implemented and managed Pendo analytics and in-app guidance to improve user onboarding
  • Led UX writing initiatives for platform redesign, enhancing user experience
  • Developed and maintained internal Confluence wiki for developer documentation
  • Created video tutorials and feature documentation supporting enterprise client adoption

• Lead Technical Writer

  DirectScale - Orem, UT Hybrid

  Direct Sales Management Platform | October 2019 - November 2021

  • Built and maintained Zendesk knowledge base with over 700 articles
  • Created developer documentation featuring conceptual overviews, code examples, and API documentation using Readme.io
  • Produced weekly release notes and feature announcement videos
  • Progressed from intern to Lead Technical Writer based on documentation impact

• Technical Writing Intern

  Zaxis - Boone, NC Remote

  Medical Device Manufacturer | May 2018 - August 2018

  • Created user documentation for new medical device launch
  • Collaborated with engineering and marketing teams to gather technical requirements
  • Delivered comprehensive user guide, meeting product launch deadlines

Education

• Bachelor of Art in English, Appalachian State University

  Concentration in Professional Writing, Minor in Art